Deposits and Refunds

In order to establish an account with the District, new customers are required to pay a $75.00 deposit, payable by cash, check, Visa or MasterCard prior to establishing the water service account.

The deposit, less the amount of any unpaid charges, will be refunded upon discontinuance of service or after the deposit has been held for a period of 12 consecutive months during which time the account has been kept current and payments of all bills have been made on time.

Please contact Customer Service at (650) 726-4405 for any additional questions you may have concerning your water service. Customers may also email Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it.