Opening Account | New Connection | Your Water Bill | Deposits & Refunds | Paying Your Bill | Closing Account


Coastside County Water District is located at 766 Main Street in Half Moon Bay, California. Our Customer Service representatives are available to assist customers during office hours of 8:00 a.m. - 5:00 p.m., Monday through Friday or can be contacted by telephone at (650) 726-4405. Messages can be left at this number before and after normal business hours. Detailed information can also be found in the downloadable PDF of the District's General Regulations Regarding Water Service. (PDF files require the Adobe Acrobat Reader – free download available.)

CCWD 2008 Observed Holidays – OFFICES CLOSED

New Year’s Day – Tuesday,  January 1, 2008 Martin Luther King Jr. Day – Monday, January 21, 2008 President’s Day – Monday, February 18, 2008 Memorial Day – Monday, May 26, 2008 Independence Day – Friday, July 4, 2008 Labor Day – Monday, September 1, 2008 Columbus Day – Monday, October 13, 2008 Veteran’s Day – Tuesday, November 11, 2008 Thanksgiving Day – Thursday, November 27, 2008 Day after Thanksgiving – Friday, November 28, 2008 Christmas Day – Thursday,  December 25, 2008

Establishing Water Service for New Residential and Commercial Customers
A water service account with Coastside County Water District may be opened either by telephone or in person at the District office. In addition to a $75.00 deposit, our Customer Service representatives will need the following information to open your account:

• Applicants name
• Service address of the new account
• Billing address (if different than service address)
• Effective date of start of service
• A home and/or work telephone number
• The number of persons in the household

Applying for New Water Service Connection
If you have questions about installing a new water service connection, please contact the District office. A member of the District's staff can assist you in answering questions and obtaining information regarding installation of water meters and fire service meters, new water service connections for residential and commercial uses, and water main extensions. (Note: Water service connection size is determined according to the CCWD's Regulations Regarding Water Service Extensions and Water System Improvements; Engineering and Construction Standards; Approved Materials - Recodified through Resolution No. 2003-11, March 2004, available as downloadable PDF. (PDF files require the Adobe Acrobat Reader – free download.))

Your Water Bill – We Have a New Look!

Your bi-monthly water bill from CCWD includes some useful information. In addition to showing the current meter reading and previous meter reading, your consumption, in hundreds of cubic feet is listed.

A bi-monthly base charge, determined by the meter size, is charged for each active account. Consumption charges are based on the amount of water delivered through the meter at your premises. Charges are computed by units, a standard measure for water sales, which is equal to 748 gallons.

Residents and commercial accounts with installed fire sprinkler systems receive a separate bi-monthly billing for the detector check. This fee is also based on the size of the meter.

The Monthly Water Consumption Chart (see example below) shows historical billing period comparisons. This chart compares water usage in hundreds of cubic feet (100 cubic feet = 748 gallons) for each bi-monthly billing period of the current and prior year. All of this information can be helpful in detecting unseen leaks, in monitoring your own water usage and ultimately in improving overall water conservation.

Deposits and Refunds
In order to establish an account with the District, new customers are required to pay a $75.00 deposit, payable by cash, check, Visa or MasterCard prior to establishing the water service account.

The deposit, less the amount of any unpaid charges, will be refunded upon discontinuance of service or after the deposit has been held for a period of 12 consecutive months during which time the account has been kept current and payments of all bills have been made on time.

Paying Your Water Bill
For your convenience, the District offers several options for payment of your water bill. You may pay by mail, using the return envelope provided by the District, or in person at the District office. A drop box, located at the front door is also available for your use in submitting payments before and after business hours.

Payments may be made in the form of cash, check and credit cards (Visa and MasterCard only). The Coastside County Water District also offers direct debit. Pay your water bill automatically by having the total amount of your bill deducted from your checking or savings account on the due date of the original statement. Just complete the "ACH Direct Debit Authorization" form (PDF files require the Adobe Acrobat Reader – free download) and return it back to our office. Another form of payment that is used by our customers is "Online Banking." You may want to check with your bank to see if they offer the online banking service. Many of our customers enjoy the convenience of this type of service.

Closing Your Account
Water service to your residence can be discontinued by contacting the District office by telephone or in person and requesting that your account be closed.

Customer Service representatives will request the effective date that you would like the service stopped and a forwarding address in which to mail the final closing bill.

Any customer who vacates the premises being served by the District and fails to request that service be taken out of their name shall be held responsible for all water used on those premises up until the time the District receives actual notice.

Please contact the District's Customer Service representatives at (650) 726-4405 for any additional questions you may have concerning your account, or general questions regarding billing, establishing or discontinuing service.