Answers to some frequently asked questions:

Why is my bill higher than normal?
In most cases, high bills are caused by internal plumbing problems. Coastside County Water District provides our customers with dye tablets for determining leaks in toilets, which are the most common water intensive leaks within a house. Please call the District office at (650) 726-4405 and a Customer Service Representative can answer any questions you may have and will make arrangements to provide you with dye tablets.

How can I reduce my water use?
Home Water Audit Kits are provided free of charge to our customers. This easy step-by-step water conservation guide supplies tips on how to find and fix leaks, measure shower and faucet flow rate and offers over 50 tips to save water in and around your home. Please contact the District office at (650) 726-4405 to request your free Home Water Audit Kit.

It is going to be financially difficult to pay the entire balance of my water bill this month, does Coastside County Water District offer a payment program?
Coastside County Water District offers an amortization program for those customers who may occasionally experience an unusually high bill or for other reasons would experience a financial hardship to pay the entire balance of their water bill during a billing period. Customers may contact the office staff at Coastside County Water District at (650) 726-4405 and ask for a "Request for Amortization of Water Bill" form. District staff will work with the customer to establish a payment plan that will work towards paying the account balance in full.

I am experiencing problems with my water pressure. What can I do?
If you should experience higher or lower than normal water pressure, you can call the District office at (650) 726-4405 and one of our field technicians can advise you if your pressure regulator valve is adjusted properly.

I live in Half Moon Bay and understand that the sewer service fees charged on my property tax statement are based on water consumption. How is this calculated and who do I contact if I have questions about these charges?
Customers who live in the City of Half Moon Bay are charged sewer service charges on their property tax statements issued from San Mateo County. The sewer service fees are based on your water consumption figures during the winter months of November, December, January and February, when consumption is usually at the lowest. For further information about your sewer service charges please contact the City of Half Moon Bay at (650) 726-8770.

How do I go about shutting the water off at the master water supply valve if I need to make repairs or have an emergency?
Every home, apartment, and business has a master water supply valve. The most likely locations for this valve are: where the water supply pipe enters your home, near your clothes washer hook-up or near your water heater. If you experience difficulty in turning the valve, or if the valve is not working properly, please call the District office (650) 726-4405 and a field technician will be happy to assist you.

Does the CCWD Fluoridate their water?
No, but there are very low levels of naturally occuring Fluoride in our source waters. Click here for details.