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Dear Customers,

As of March 16th, the District’s lobby is closed to the public and offices are partially staffed during business hours. The lobby will remain closed until Governor Newsom cancels or modifies the Safer at Home order.

Customers can drop off payments in the payment box, pay by phone, pay by mail or make a one-time credit card payment on-line. Unfortunately, with the lobby closed, District staff are not able to take cash payments. A money order through the U.S. Postal Service® is an alternative for customers who pay in cash.

Please call (650) 726-4405 or email customerservice@coastsidewater.org with any questions or concerns.

The District apologizes for any inconvenience, but due to the risk associated with COVID-19 disease, the District’s priority is to protect the health of staff in order to maintain full operation of the transmission, treatment and distribution of drinking water to the Coastside.

Fact sheet COVID-19

Water Emergencies

Experiencing problems with your water or having a water related emergency? Here's how to reach us:

During Office Hours

Our Customer Service representatives are available to assist customers during office hours of 8:00 a.m. - 5:00 p.m., Monday through Friday or can be contacted by telephone at (650) 726-4405. Messages can be left at this number before and after normal business hours.

After Office Hours

To report an emergency, such as a water main or service line leak, or if water service is required to be turned on or off, please call the San Mateo County Public Safety Communications Dispatch Office at (650) 363-4951. If you are calling regarding a non-emergency related matter, you may leave a message at the Coastside County Water District offices at (650) 726-4405.

Checking for Leaks

If you think you have a leak or if you need help locating your water meter, please contact the CCWD at (650) 726-4405 and report your problem. A member of the field staff will schedule a FREE site visit to assist you. See Checking Your Home for Leaks for more information.

Emergency Preparedness

See also our Emergency Preparedness and Public Safety Power Shutoff information.